Returns & Exchanges
At Big Tex Gear, we stand behind our high-performance sports equipment and offer a 30-day return policy to ensure you are completely satisfied with your purchase. If your gear doesn't meet your expectations, we make the exchange and refund process simple and transparent.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Package Your Gear
Place the unused items in their original packaging, ensuring all tags and protective wraps are intact to qualify for a full refund.
Print and Attach Label
Download and print the prepaid shipping label provided by our portal, then securely attach it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will process your refund or ship your exchange within 5 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing